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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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The Carlson

October 17, 2025

5  out of  5
rating by The Carlson
"Rebekah in the Jacob Pratt office is AMAZING. She more than went the extra mile for me."
We responded:
"Thank you so much for the kind review! We’re glad Rebekah was able to help!"
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Curtis Ellyson

October 13, 2025

5  out of  5
rating by Curtis Ellyson
"I have been working with Jacob and team for nearly a decade. The staff are friendly, polite, attentive and patient with me when I ask for clarifying questions or do not fully understand my policies. They go above and beyond to make recommendations that work for my family and I versus selling me the services I do not require. I highly recommend Jacob and team for all your insurance needs!"
We responded:
"Thank you so much for the kind review Curtis! We love working with you and your family!"
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Melanie Johnson

October 10, 2025

5  out of  5
rating by Melanie Johnson
"Abigail is great! She helped me transition to State Farm with ease and was great to work with!"
We responded:
"Thank you so much for the kind review Melanie! We think Abigail is great too!"
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George Neal

October 10, 2025

5  out of  5
rating by George Neal
"Get people that look at your needs and finds something that fits those needs"
We responded:
"Thank you so much for the kind review George!"
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Chad Tillman

October 7, 2025

5  out of  5
rating by Chad Tillman
"I carry multiple policies with State Farm and for the last 5 years or so have been extremely happy. The team Jacob Pratt has put together has never failed me. Great job team!!!!"
We responded:
"Thank you so much for the kind review Chad! "
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Deon Connor

September 30, 2025

5  out of  5
rating by Deon Connor
"Good experience thanks to my agent Jordan good guy and great agent"
We responded:
"Thank you so much for the kind review Deon! We’re glad Jordan was able to help!"
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Rita Wilson

September 3, 2025

1  out of  5
rating by Rita Wilson
"We have been loyal customers of Jacob for over eight years and have always appreciated the service. However, during the Labor Day weekend, he failed to respond to my request to extend our car rental following an accident that was not our fault. Both parties involved in the accident are covered by State Farm, which has caused unnecessary delays in submitting liability. State Farm's national office advised us to proceed with our claim, which was the issue in hindsight. Despite my request for a civil notice to extend the rental, the national handler refused to permit any extension beyond the initial seven days. As a result, I find myself without a car unless I choose to pay out-of-pocket. I have received no communication from the office, and the national handler's response was a firm denial. This situation is unacceptable, and I am extremely disappointed with the lack of support."
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Dorothy Haywood

September 2, 2025

5  out of  5
rating by Dorothy Haywood
"I sign up with State Farm Insurance today and it went well. I think I'm going to like it here. Thanks for everything, Dorothy Haywood"
We responded:
"Thank you so much for the kind review Dorothy!"
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Genevieve Austin

August 29, 2025

5  out of  5
rating by Genevieve Austin
"Mikayla was so helpful to me as a first-time car insurance policyholder! She walked me through the whole process as well as my options AND she was there to answer my questions quickly. Highly recommend!!!"
We responded:
"Thank you so much for the kind review Genevieve! We are excited to take care of you!"
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Shauna Kirtley

August 29, 2025

5  out of  5
rating by Shauna Kirtley
"State Farm Parkville is the BEST and Andrew is the VERY BEST agent I have ever had the pleasure of dealing with.If I need anything done he has it done almost before I can even ask him!! Professional knowledgeable and friendly. He has been a tremendous help with insurance for our new home and all of our cars. We had All-State for years and years but...I would never go anywhere else but to Andrew at State Farm.He will drop everything for you makes you think you are his ONLY customer!!!"
We responded:
"Thank you so much for the kind review Shauna! "
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Roman and Julie Ledyayev

August 27, 2025

5  out of  5
rating by Roman and Julie Ledyayev
"Mikayla is pretty great to work with. She always stays on top of things and goes above and beyond to get you the best deal and best service possible. Definitely recommend this team for your homeowners and auto insurance needs."
We responded:
"Thank you so much for the kind review Roman and Julie! We’re glad Mikayla was able to help!"
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Keri Pratt

August 25, 2025

5  out of  5
rating by Keri Pratt
"Very friendly, knowledgeable and efficient staff!"
We responded:
"Thank you so much for the kind review Keri! "
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Elle Wilkinson

August 20, 2025

5  out of  5
rating by Elle Wilkinson
"Office staff is very knowledgeable & always helpful! Great office!"
We responded:
"Thank you so much for the kind review Elle! We love working with you!"
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Julia Carolina Cruz

August 20, 2025

5  out of  5
rating by Julia Carolina Cruz
"I’ve been here for years and never had a problem, they had the best rate for me and continue to do so. Love the customer service I always receive every time I need something. Definitely recommend!"
We responded:
"Thank you so much for the kind review Julia! We love working with you!"
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alex redden

August 15, 2025

5  out of  5
rating by alex redden
"I’ve been with Jacob Pratt’s State Farm office for over 5 years home/auto and commercial. The office always answers the phone mainly Rebekah and are quick to give you the answers, proof or documentation you need on the spot. State Farm has handled a handful of claims for me with a positive end result and I recommend this office to everybody."
We responded:
"Thank you so much for the kind review Alex! Glad Rebekah has been able to help!"
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Stephanie Berry

August 14, 2025

5  out of  5
rating by Stephanie Berry
"Couldn’t be happy with Jacob Pratt State Farm Insurance agency! They got me much lower premiums than anyone else could. And when they find out my policy pricing was going to be dropping even more, they quickly called me to let me know! Haven’t had a single issue, just great service!"
We responded:
"Thank you so much for the kind review Stephanie! "
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Cindy Burton

August 13, 2025

5  out of  5
rating by Cindy Burton
"Staff are very nice and notify me of any changes. I’ve been with them for many years. Am quite satisfied with the service."
We responded:
"Thank you so much for the kind review Cindy! We’re always happy to help!"
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Angel Brandon

August 12, 2025

5  out of  5
rating by Angel Brandon
"I've been with State Farm for years great people thanks for your support great news on my decrease of my monthly statement moving forward......"
We responded:
"Thank you so much for the kind review Angel! We’re always happy to work with you!"
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sarah biggs

August 2, 2025

5  out of  5
rating by sarah biggs
"I went into the office for a quote, everyone in the office was friendly and helpful. They were able to answer all my questions."
We responded:
"Thank you so much for that kind review Sarah! So glad we were able to take care of you!"
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Darien Stansberry

July 24, 2025

5  out of  5
rating by Darien Stansberry
"We’ve been with Jacob’s agency for years now. Working with Jordan, the experience has been nothing short of excellent. He is incredibly helpful, professional, and always quick to respond whenever we have questions or need support. It’s rare to find someone so dependable and easy to work with. Knowing we have someone like Jordan in our corner gives us real peace of mind. Highly recommend!"
We responded:
"Thank you so much for the kind review Darien! We are thankful for the opportunity to help you! "
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Victoria Boswell

July 24, 2025

5  out of  5
rating by Victoria Boswell
"Whenever I call, there is always someone who can answer my questions. Very informed people. Great office."
We responded:
"Thank you so much for the kind review Vicky! We feel lucky to get to work with you these past few years! "
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Mark Puszczak

July 23, 2025

5  out of  5
rating by Mark Puszczak
"Jacob Pratt and his team are awesome and communicate very well. They go above and beyond. Loyal client for over 18 years."
We responded:
"Thank you so much for the kind review Mark! 18 years goes quickly when we get to work with amazing people like you! "
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Jackson Nadeau

July 22, 2025

5  out of  5
rating by Jackson Nadeau
"Received great service from Jordan today."
We responded:
"Thank you so much for the kind review Jackson! We’re glad Jordan was able to help!"
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michelle staner

July 17, 2025

5  out of  5
rating by michelle staner
"The staff at State Farm is great. Highly recommend Jacob Pratt State Farm in Parkville, MO"
We responded:
"Thank you so much for the kind review Michelle!"
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Abigail McCall

July 15, 2025

5  out of  5
rating by Abigail McCall
"Quick and friendly, easy to understand quote!"
We responded:
"Thank you so much for the kind review Abigail! We are happy to help!"