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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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mike crowell

February 6, 2026

5  out of  5
rating by mike crowell
"Katie at the State Farm office was responsive, polite and helpful. Thanks."
We responded:
"Thank you so much for the kind review Mike! It has been great working with you the last few years!"
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Marsha Roberts

February 6, 2026

5  out of  5
rating by Marsha Roberts
"One on one experience in office with Jacob for initial visit was excellent. Knowledgeable and courteous staff. Options reviewed for appropriate policies needed for home and auto. Pricing and policies definitely better fit than current company. Nice to actually talk in person to an agent."
We responded:
"Thank you so much for the kind review Marsha! We’re excited to take care of you!"
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Andrea Plummer

January 29, 2026

5  out of  5
rating by Andrea Plummer
"Jordan with Jacob’s team helped me lower my rate by switching! Not only did he save me money, he was so flexible with my teacher schedule and worked around when I was available to talk. Jordan was extremely considerate, personable and professional! Jordan and State Farm for the win!"
We responded:
"Thank you so much for the kind review Andrea! We are so glad Jordan was able to help!"
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Bekah Holder

January 29, 2026

5  out of  5
rating by Bekah Holder
"My agent's office is very helpful and responsive!"
We responded:
"Thank you so much for the kind review Bekah! We are always happy to help!"
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Scott Halbert

January 28, 2026

5  out of  5
rating by Scott Halbert
"My wife and I bought our first house and Jake was extremely helpful in getting us set up for the coverage we needed, while also shooting us straight on what we don’t. We saved a bunch vs competitors. The drive safe app saved us a couple hundred on auto as well. Highly recommend!"
We responded:
"Thank you so much for the kind review Scott! We’re excited to work with you!"
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Jeffrey Bruce

January 24, 2026

5  out of  5
rating by Jeffrey Bruce
"Always friendly and very helpful whenever I reach out"
We responded:
"Thank you so much for the kind review Jeff! So glad we were able to help!"
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Doug Holland

January 23, 2026

5  out of  5
rating by Doug Holland
"Nice visiting with Jordan. He was very thorough and helpful."
We responded:
"Thank you so much for the kind review Doug! We are so glad Jordan could help!"
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Logan Sylvester

January 18, 2026

5  out of  5
rating by Logan Sylvester
"Elizabeth, Jacob and the team are wonderful! They helped me so much, I'm so thankful for this team and their knowledge. Would recommend to anyone looking for a cheaper price and great customer service!"
We responded:
"Thank you so much for the kind review Logan! We are glad Elizabeth was able to help!"
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Rae Marquart

January 18, 2026

5  out of  5
rating by Rae Marquart
"Elizabeth was incredibly helpful and professional during my consultation. I very much appreciate her!"
We responded:
"Thank you so much for the kind review Rae! We appreciate the chance to work with you!"
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Meghan G

January 18, 2026

5  out of  5
rating by Meghan G
"Elizabeth was so friendly knowledgeable and supportive of all our dynamic needs. We absolutely feel like we are in the best hands with Jacob Pratt and his team."
We responded:
"Thank you so much for the kind review Meghan! We will do our very best to take care of you!"
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Lela Allen

January 15, 2026

5  out of  5
rating by Lela Allen
"I received a very nice message from Jordan at State Farm and when I returned his call, Jacob answered the phone and took care Of all my insurance needs for my vehicle. It was very pleasant to talk with. Jacob was Very helpful and signing up my neighbor while I had him on the phone. I really appreciated everything they did for me and the timely manner in which they got my information in the system and got me covered the same day! Thank you, Jacob and Jordan for reaching out to me."
We responded:
"Thank you so much for the kind review Lela! We are so glad that we were able to help!"
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Liz Ginther

January 12, 2026

5  out of  5
rating by Liz Ginther
"We’ve been with Jacob Pratt’s State Farm office for many years. The staff is very helpful and always professional, and they’ve saved us a bunch of money over the years. Highly recommend this State Farm office!!"
We responded:
"Thank you so much for the kind review Liz! We feel lucky to have had the chance to help these past few years!"
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Roxeanne Thorman

December 30, 2025

5  out of  5
rating by Roxeanne Thorman
"Jordan is very knowledgeable and extremely helpful. We were able to save hundreds of dollars a year. Highly recommend!!"
We responded:
"Thank you so much for the kind review Roxanne! We are excited for the chance to work with you!"
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Jenna Bishop

December 17, 2025

5  out of  5
rating by Jenna Bishop
"I always have a great experience working with Jacobs office! Most recently Jordan! He was so easy to talk to, very knowledgeable, and took the time to walk me through my options without making things confusing or overwhelming. I never felt pressured, and he was quick to answer all my questions. The whole process was smooth and stress-free, and I feel really confident with the coverage I have. I’d definitely recommend this office to anyone looking for an insurance agent they can trust."
We responded:
"Thank you so much for the kind review Jenna! We love working with you!"
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KWEKU OSEI

December 16, 2025

5  out of  5
rating by KWEKU OSEI
"Great service, customer focused group"
We responded:
"Thank you so much for the kind review Kweku! Happy to help!"
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Larraine Dillard

December 15, 2025

5  out of  5
rating by Larraine Dillard
"The insurance rates aren't bad. I'm still fairly to State Farm, so far no issues."
We responded:
"Thank you so much for the kind review Larraine!"
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Hannah Gambrell

December 8, 2025

5  out of  5
rating by Hannah Gambrell
"Kind people, ensure coverage matches need - no more, no less."
We responded:
"Thank you so much for the kind review Hannah! We love working with you and your family!"
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Miles Tempel

December 7, 2025

4  out of  5
rating by Miles Tempel
"Excellent customer service"
We responded:
"Thank you so much for the kind review Miles!"
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Sue Kackley

December 7, 2025

5  out of  5
rating by Sue Kackley
"I have had Statefarm Ins -Jacob Pratt. For many years. They are great!!! I would recommend them to family and friends and anyone else who is interested."
We responded:
"Thank you so much for the kind review Sue! We have loved getting the chance to help you these past few years!"
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Sooth Sayer

December 3, 2025

5  out of  5
rating by Sooth Sayer
"State farm has been incredible and why I'm making it through the rough times I'm in rn they helped me with a flat tire and saving money on insurance which all adds to worrying less ! The ladies are amazing and always pleasant to talk to overall amazing place and people would recommend them to anyone and will always be proud to be a member! Bless you guys and thanks for everything!"
We responded:
"Thank you so much for such a kind review! We are so happy to be able to help!"
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Lee Hamilton

November 21, 2025

5  out of  5
rating by Lee Hamilton
"State Farm has been wonderful for my years of service from them!!!"
We responded:
"Thank you so much for the kind review Lee! We’ve loved working with you these past few years!"
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Michael King

November 17, 2025

5  out of  5
rating by Michael King
"Very helpful in navigating my claim and helping me get everything taken care of with little to no stress! Great rates as well!"
We responded:
"Thank you so much for the kind review Michael! Glad we were able to help!"
Profile photo of Alicia Webb

Alicia Webb

November 17, 2025

5  out of  5
rating by Alicia Webb
"The gentleman who helped me, Jordan, worked with me on my homeowners insurance to identify where I was overinsured and where some of my personal property would go over the limit of a regular policy and should be covered in a separate property policy, a serious gap in my old coverage. He saved me money on that policy. He provided identical coverage for my car insurance while saving me $325/month on that alone! And he made the whole process quick and painless, and was friendly as well."
We responded:
"Thank you so much for the kind review Alicia! We are so excited to work with you!"
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Jim Legg

November 13, 2025

5  out of  5
rating by Jim Legg
"Work for you and are helpful"
We responded:
"Thank you so much for the kind review Jim!"
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Kevin Nicolas

November 12, 2025

5  out of  5
rating by Kevin Nicolas
"Jordan was fast and efficient in getting my renters insurance done. Will definitely bundle when the time is right!"
We responded:
"Thank you so much for the kind review Kevin! We’re glad Jordan was able to help!"