Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Genevieve Austin

Genevieve Austin

August 29, 2025

5  out of  5
rating by Genevieve Austin
"Mikayla was so helpful to me as a first-time car insurance policyholder! She walked me through the whole process as well as my options AND she was there to answer my questions quickly. Highly recommend!!!"
We responded:
"Thank you so much for the kind review Genevieve! We are excited to take care of you!"
Profile photo of Shauna Kirtley

Shauna Kirtley

August 29, 2025

5  out of  5
rating by Shauna Kirtley
"State Farm Parkville is the BEST and Andrew is the VERY BEST agent I have ever had the pleasure of dealing with.If I need anything done he has it done almost before I can even ask him!! Professional knowledgeable and friendly. He has been a tremendous help with insurance for our new home and all of our cars. We had All-State for years and years but...I would never go anywhere else but to Andrew at State Farm.He will drop everything for you makes you think you are his ONLY customer!!!"
We responded:
"Thank you so much for the kind review Shauna! "
Profile photo of Roman and Julie Ledyayev

Roman and Julie Ledyayev

August 27, 2025

5  out of  5
rating by Roman and Julie Ledyayev
"Mikayla is pretty great to work with. She always stays on top of things and goes above and beyond to get you the best deal and best service possible. Definitely recommend this team for your homeowners and auto insurance needs."
We responded:
"Thank you so much for the kind review Roman and Julie! We’re glad Mikayla was able to help!"
Profile photo of Keri Pratt

Keri Pratt

August 25, 2025

5  out of  5
rating by Keri Pratt
"Very friendly, knowledgeable and efficient staff!"
We responded:
"Thank you so much for the kind review Keri! "
Profile photo of Elle Wilkinson

Elle Wilkinson

August 20, 2025

5  out of  5
rating by Elle Wilkinson
"Office staff is very knowledgeable & always helpful! Great office!"
We responded:
"Thank you so much for the kind review Elle! We love working with you!"
Profile photo of Julia Carolina Cruz

Julia Carolina Cruz

August 20, 2025

5  out of  5
rating by Julia Carolina Cruz
"I’ve been here for years and never had a problem, they had the best rate for me and continue to do so. Love the customer service I always receive every time I need something. Definitely recommend!"
We responded:
"Thank you so much for the kind review Julia! We love working with you!"
Profile photo of alex redden

alex redden

August 15, 2025

5  out of  5
rating by alex redden
"I’ve been with Jacob Pratt’s State Farm office for over 5 years home/auto and commercial. The office always answers the phone mainly Rebekah and are quick to give you the answers, proof or documentation you need on the spot. State Farm has handled a handful of claims for me with a positive end result and I recommend this office to everybody."
We responded:
"Thank you so much for the kind review Alex! Glad Rebekah has been able to help!"
Profile photo of Stephanie Berry

Stephanie Berry

August 14, 2025

5  out of  5
rating by Stephanie Berry
"Couldn’t be happy with Jacob Pratt State Farm Insurance agency! They got me much lower premiums than anyone else could. And when they find out my policy pricing was going to be dropping even more, they quickly called me to let me know! Haven’t had a single issue, just great service!"
We responded:
"Thank you so much for the kind review Stephanie! "
Profile photo of Cindy Burton

Cindy Burton

August 13, 2025

5  out of  5
rating by Cindy Burton
"Staff are very nice and notify me of any changes. I’ve been with them for many years. Am quite satisfied with the service."
We responded:
"Thank you so much for the kind review Cindy! We’re always happy to help!"
Profile photo of Angel Brandon

Angel Brandon

August 12, 2025

5  out of  5
rating by Angel Brandon
"I've been with State Farm for years great people thanks for your support great news on my decrease of my monthly statement moving forward......"
We responded:
"Thank you so much for the kind review Angel! We’re always happy to work with you!"
Profile photo of sarah biggs

sarah biggs

August 2, 2025

5  out of  5
rating by sarah biggs
"I went into the office for a quote, everyone in the office was friendly and helpful. They were able to answer all my questions."
We responded:
"Thank you so much for that kind review Sarah! So glad we were able to take care of you!"
Profile photo of Darien Stansberry

Darien Stansberry

July 24, 2025

5  out of  5
rating by Darien Stansberry
"We’ve been with Jacob’s agency for years now. Working with Jordan, the experience has been nothing short of excellent. He is incredibly helpful, professional, and always quick to respond whenever we have questions or need support. It’s rare to find someone so dependable and easy to work with. Knowing we have someone like Jordan in our corner gives us real peace of mind. Highly recommend!"
We responded:
"Thank you so much for the kind review Darien! We are thankful for the opportunity to help you! "
Profile photo of Victoria Boswell

Victoria Boswell

July 24, 2025

5  out of  5
rating by Victoria Boswell
"Whenever I call, there is always someone who can answer my questions. Very informed people. Great office."
We responded:
"Thank you so much for the kind review Vicky! We feel lucky to get to work with you these past few years! "
Profile photo of Mark Puszczak

Mark Puszczak

July 23, 2025

5  out of  5
rating by Mark Puszczak
"Jacob Pratt and his team are awesome and communicate very well. They go above and beyond. Loyal client for over 18 years."
We responded:
"Thank you so much for the kind review Mark! 18 years goes quickly when we get to work with amazing people like you! "
Profile photo of Jackson Nadeau

Jackson Nadeau

July 22, 2025

5  out of  5
rating by Jackson Nadeau
"Received great service from Jordan today."
We responded:
"Thank you so much for the kind review Jackson! We’re glad Jordan was able to help!"
Profile photo of michelle staner

michelle staner

July 17, 2025

5  out of  5
rating by michelle staner
"The staff at State Farm is great. Highly recommend Jacob Pratt State Farm in Parkville, MO"
We responded:
"Thank you so much for the kind review Michelle!"
Profile photo of Abigail McCall

Abigail McCall

July 15, 2025

5  out of  5
rating by Abigail McCall
"Quick and friendly, easy to understand quote!"
We responded:
"Thank you so much for the kind review Abigail! We are happy to help!"
Profile photo of maidel rego

maidel rego

July 14, 2025

5  out of  5
rating by maidel rego
"I had a wonderful experience with my insurance agent. Jacob was incredibly helpful and patient throughout the entire process. He explained everything clearly and answered all my questions thoroughly. I highly recommend Jacob for anyone seeking reliable insurance services. He truly went above and beyond!"
We responded:
"Thank you so much for the kind review Maidel!"
Profile photo of Erin Lawson

Erin Lawson

July 14, 2025

5  out of  5
rating by Erin Lawson
"I’m middle aged and this is unequivocally the best insurance office I have ever been with! I do recommend."
We responded:
"Thank you so much for the kind review Erin! We are so happy we have the chance to help!"
Profile photo of Geri Stanza

Geri Stanza

July 9, 2025

5  out of  5
rating by Geri Stanza
"Rebekah was so patient and professional with her service ! Thank U 😁"
We responded:
"Thank you so much for the kind review Geri! We love working with you!"
Profile photo of MK H

MK H

July 9, 2025

1  out of  5
rating by MK H
"After over 10 years I decided to leave Jacob’s office due to unprofessional new hires he has running the office. Rude, condescending, and snarky comments made while trying to get insurance on a new vehicle. There is just no reason to be so rude especially when you are providing a service that your customers are paying a hefty premium for. I wasn’t having a bad day, I wasn’t upset. I simply stated the premiums were higher than I expected and said I would likely need to shop the price. When I expressed that I was simply dissatisfied with the pricing, I was told twice — with a noticeably snarky attitude — ‘I hope you have a better day.’ I wasn’t having a bad day; I just wasn’t happy with the cost. This felt condescending and dismissive, like the professional equivalent of telling me to get over it instead of genuinely addressing my concern. I hope this is addressed so future customers feel heard rather than brushed off. When I addressed it with Jacob he backed his employees, as he’s done here trying to explain away their lack of professionalism."
We responded:
"Thank you for your feedback, we apologize for any miscommunication. When my team said that they “hope you have a better day,” it was absolutely meant with sincerity and not intended to offend. We wish you all the best, and thank you so much for the chance to help you these past 10 years! "
Profile photo of MiCole Harris

MiCole Harris

July 3, 2025

5  out of  5
rating by MiCole Harris
"Outstanding Service and Support! I’ve been a State Farm customer for 5 months now, and I couldn’t be happier with the service I’ve received. From auto to homeowners insurance, they’ve consistently provided competitive rates and exceptional customer service. My local agent is knowledgeable, responsive, and always willing to go the extra mile to explain coverage options and ensure I have exactly what I need. Claims are handled quickly and professionally, making a potentially stressful situation much easier to navigate. I highly recommend State Farm to anyone looking for a trustworthy and reliable insurance provider"
We responded:
"Thank you so much for the kind review MiCole! We’re very happy to help!"
Profile photo of Kevin Hamera

Kevin Hamera

June 26, 2025

5  out of  5
rating by Kevin Hamera
"New to State Farm but already very impressed with their service! Very easy to work with and resolved a tricky situation very quickly."
We responded:
"Thank you so much for the kind review Kevin! We’re excited to work with you!"
Profile photo of Bill Johnston

Bill Johnston

June 18, 2025

5  out of  5
rating by Bill Johnston
"Jake and his staff are great. Provide excellent and timely support. They are always available to answer questions and assist with claims. Highly recommend."
We responded:
"Thank you so much for kind review Bill! We love getting the chance to work with you!"
Profile photo of Melissa Fine

Melissa Fine

June 8, 2025

5  out of  5
rating by Melissa Fine
"So kind and definitely by far the best price for car insurance"
We responded:
"Thank you so much for the kind review Melissa!"