Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Lela Allen

Lela Allen

January 15, 2026

5  out of  5
rating by Lela Allen
"I received a very nice message from Jordan at State Farm and when I returned his call, Jacob answered the phone and took care Of all my insurance needs for my vehicle. It was very pleasant to talk with. Jacob was Very helpful and signing up my neighbor while I had him on the phone. I really appreciated everything they did for me and the timely manner in which they got my information in the system and got me covered the same day! Thank you, Jacob and Jordan for reaching out to me."
Profile photo of Liz Ginther

Liz Ginther

January 12, 2026

5  out of  5
rating by Liz Ginther
"We’ve been with Jacob Pratt’s State Farm office for many years. The staff is very helpful and always professional, and they’ve saved us a bunch of money over the years. Highly recommend this State Farm office!!"
Profile photo of Roxeanne Thorman

Roxeanne Thorman

December 30, 2025

5  out of  5
rating by Roxeanne Thorman
"Jordan is very knowledgeable and extremely helpful. We were able to save hundreds of dollars a year. Highly recommend!!"
Profile photo of Jenna Bishop

Jenna Bishop

December 17, 2025

5  out of  5
rating by Jenna Bishop
"I always have a great experience working with Jacobs office! Most recently Jordan! He was so easy to talk to, very knowledgeable, and took the time to walk me through my options without making things confusing or overwhelming. I never felt pressured, and he was quick to answer all my questions. The whole process was smooth and stress-free, and I feel really confident with the coverage I have. I’d definitely recommend this office to anyone looking for an insurance agent they can trust."
We responded:
"Thank you so much for the kind review Jenna! We love working with you!"
Profile photo of KWEKU OSEI

KWEKU OSEI

December 16, 2025

5  out of  5
rating by KWEKU OSEI
"Great service, customer focused group"
We responded:
"Thank you so much for the kind review Kweku! Happy to help!"
Profile photo of Larraine Dillard

Larraine Dillard

December 15, 2025

5  out of  5
rating by Larraine Dillard
"The insurance rates aren't bad. I'm still fairly to State Farm, so far no issues."
We responded:
"Thank you so much for the kind review Larraine!"
Profile photo of Hannah Gambrell

Hannah Gambrell

December 8, 2025

5  out of  5
rating by Hannah Gambrell
"Kind people, ensure coverage matches need - no more, no less."
We responded:
"Thank you so much for the kind review Hannah! We love working with you and your family!"
Profile photo of Miles Tempel

Miles Tempel

December 7, 2025

4  out of  5
rating by Miles Tempel
"Excellent customer service"
We responded:
"Thank you so much for the kind review Miles!"
Profile photo of Sue Kackley

Sue Kackley

December 7, 2025

5  out of  5
rating by Sue Kackley
"I have had Statefarm Ins -Jacob Pratt. For many years. They are great!!! I would recommend them to family and friends and anyone else who is interested."
We responded:
"Thank you so much for the kind review Sue! We have loved getting the chance to help you these past few years!"
Profile photo of Jeffrey Bruce

Jeffrey Bruce

December 4, 2025

5  out of  5
rating by Jeffrey Bruce
"Always friendly and very helpful whenever I reach out"
We responded:
"Thank you so much for the kind review Jeff! So glad we were able to help!"
Profile photo of Sooth Sayer

Sooth Sayer

December 3, 2025

5  out of  5
rating by Sooth Sayer
"State farm has been incredible and why I'm making it through the rough times I'm in rn they helped me with a flat tire and saving money on insurance which all adds to worrying less ! The ladies are amazing and always pleasant to talk to overall amazing place and people would recommend them to anyone and will always be proud to be a member! Bless you guys and thanks for everything!"
We responded:
"Thank you so much for such a kind review! We are so happy to be able to help!"
Profile photo of Lee Hamilton

Lee Hamilton

November 21, 2025

5  out of  5
rating by Lee Hamilton
"State Farm has been wonderful for my years of service from them!!!"
We responded:
"Thank you so much for the kind review Lee! We’ve loved working with you these past few years!"
Profile photo of Michael King

Michael King

November 17, 2025

5  out of  5
rating by Michael King
"Very helpful in navigating my claim and helping me get everything taken care of with little to no stress! Great rates as well!"
We responded:
"Thank you so much for the kind review Michael! Glad we were able to help!"
Profile photo of Alicia Webb

Alicia Webb

November 17, 2025

5  out of  5
rating by Alicia Webb
"The gentleman who helped me, Jordan, worked with me on my homeowners insurance to identify where I was overinsured and where some of my personal property would go over the limit of a regular policy and should be covered in a separate property policy, a serious gap in my old coverage. He saved me money on that policy. He provided identical coverage for my car insurance while saving me $325/month on that alone! And he made the whole process quick and painless, and was friendly as well."
We responded:
"Thank you so much for the kind review Alicia! We are so excited to work with you!"
Profile photo of Jim Legg

Jim Legg

November 13, 2025

5  out of  5
rating by Jim Legg
"Work for you and are helpful"
We responded:
"Thank you so much for the kind review Jim!"
Profile photo of Kevin Nicolas

Kevin Nicolas

November 12, 2025

5  out of  5
rating by Kevin Nicolas
"Jordan was fast and efficient in getting my renters insurance done. Will definitely bundle when the time is right!"
We responded:
"Thank you so much for the kind review Kevin! We’re glad Jordan was able to help!"
Profile photo of Bill

Bill

November 7, 2025

5  out of  5
rating by Bill
"I was involved in an automobile accident & everyone at the Pratt agency was very helpful & took very good care of all my needs. They did everything possible to make the best out of a bad situation for me & for this I'm very thankful."
We responded:
"Thank you so much for the kind review Bill! We are glad we were able to help!"
Profile photo of The Carlson

The Carlson

October 17, 2025

5  out of  5
rating by The Carlson
"Rebekah in the Jacob Pratt office is AMAZING. She more than went the extra mile for me."
We responded:
"Thank you so much for the kind review! We’re glad Rebekah was able to help!"
Profile photo of Curtis Ellyson

Curtis Ellyson

October 13, 2025

5  out of  5
rating by Curtis Ellyson
"I have been working with Jacob and team for nearly a decade. The staff are friendly, polite, attentive and patient with me when I ask for clarifying questions or do not fully understand my policies. They go above and beyond to make recommendations that work for my family and I versus selling me the services I do not require. I highly recommend Jacob and team for all your insurance needs!"
We responded:
"Thank you so much for the kind review Curtis! We love working with you and your family!"
Profile photo of Melanie Johnson

Melanie Johnson

October 10, 2025

5  out of  5
rating by Melanie Johnson
"Abigail is great! She helped me transition to State Farm with ease and was great to work with!"
We responded:
"Thank you so much for the kind review Melanie! We think Abigail is great too!"
Profile photo of George Neal

George Neal

October 10, 2025

5  out of  5
rating by George Neal
"Get people that look at your needs and finds something that fits those needs"
We responded:
"Thank you so much for the kind review George!"
Profile photo of Chad Tillman

Chad Tillman

October 7, 2025

5  out of  5
rating by Chad Tillman
"I carry multiple policies with State Farm and for the last 5 years or so have been extremely happy. The team Jacob Pratt has put together has never failed me. Great job team!!!!"
We responded:
"Thank you so much for the kind review Chad! "
Profile photo of Deon Connor

Deon Connor

September 30, 2025

5  out of  5
rating by Deon Connor
"Good experience thanks to my agent Jordan good guy and great agent"
We responded:
"Thank you so much for the kind review Deon! We’re glad Jordan was able to help!"
Profile photo of Rita Wilson

Rita Wilson

September 3, 2025

1  out of  5
rating by Rita Wilson
"We have been loyal customers of Jacob for over eight years and have always appreciated the service. However, during the Labor Day weekend, he failed to respond to my request to extend our car rental following an accident that was not our fault. Both parties involved in the accident are covered by State Farm, which has caused unnecessary delays in submitting liability. State Farm's national office advised us to proceed with our claim, which was the issue in hindsight. Despite my request for a civil notice to extend the rental, the national handler refused to permit any extension beyond the initial seven days. As a result, I find myself without a car unless I choose to pay out-of-pocket. I have received no communication from the office, and the national handler's response was a firm denial. This situation is unacceptable, and I am extremely disappointed with the lack of support."
Profile photo of Dorothy Haywood

Dorothy Haywood

September 2, 2025

5  out of  5
rating by Dorothy Haywood
"I sign up with State Farm Insurance today and it went well. I think I'm going to like it here. Thanks for everything, Dorothy Haywood"
We responded:
"Thank you so much for the kind review Dorothy!"